Orders can be made from the following countries: EU and Russia.
Shipping costs may vary on the basis of the destination country.
Orders made between Monday and Friday will be handed over to the forwarding agent on the next day. Once e-mail confirmation of shipment has been received, orders will be delivered within 3-4 business days, with the exception of some specific areas for which longer shipping times are envisaged.
Our forwarding agents (Česká pošta for Czech and DHL for outside Czech) deliver from Monday to Friday.
Three attempts at delivery will be made, and a notice will be left each time.
After the third attempt, the order will remain in the forwarding agent’s warehouse for seven days. During this period, the customer will be contacted to provide further information on the correct delivery information. If the order has not been delivered after seven days have elapsed, it will be shipped back to our warehouse and the order will be refunded.
The shipping costs applied for each country are as follows:
|Česká pošta||Česká pošta expres|
|1-2 business days||next business day by 12:00|
|ČR||190 CZK||300 CZK|
|DHL Standard||DHL Express|
|3-4 business days||2-3 business days|
|EU||€ 13,00||€ 26,00|
|Russia||€ 26,00||€ 52,00|
Orders may experience delays in shipping and delivery due to public holidays and/or events beyond the control of Fast Arrow or the forwarding agent.
Once the order has been shipped, a confirmation e-mail will be sent containing the tracking number so the shipment can be tracked in real time.
It will also be possible to check the shipment status by entering the tracking number in the field below or directly on the forwarding agent’s website.
For any problem, you can always contact Customer Service.